Remote Luxury Travel Specialist

The Company

Our client prides itself on curating tailored luxury holidays to some of the best destinations on earth. This dynamic and fast-paced team dedicate their time to delivering that personal touch where technology cannot. Possessing a high number of valued customers who come back time and time again, our client’s personalised service brings with it bountiful success. Owner led and trust based agency! 

The Role: Luxury Travel Specialist

We are searching for an ambitious Travel Specialist with excellent customer service. The successful candidate will have worked in the high end/luxury travel sector for 8 or more years with specialist knowledge of various destinations and products across the world to build the perfect itinerary for their high end clients. We're open to experience that is worldwide, or one region - not a specific destination.

The Day to Day

Supported but light touch management

• Be responsible for selling luxury holidays to a wide range of customers and ensuring their every need is met.

• Consult with our customers listening to their ideas and requirements.

• Design creative, inspiring itineraries and provide clients with all the information they need for all aspects of travel for their destination.

• Execute all bookings from enquiring to booking, ensuring a seamless experience from start to finish, before handing the booking over to the Operations and Finance teams.

• Display a high conversion rate from enquiry to confirmed booking.

• Deal with any problems which may occur in advance of, during or after a client trip.

• Engage in active after-care service to ensure client retention and relationship development.

• A keen eye for detail and distinctive high level of customer service skills.

Skills Required

- Independent sense of get up and go

- Relationship driven long term sales approach - building brand with clients as this is a lesser known owner led agency 

• 8+ years selling bespoke luxury travel across the globe

• A track record in achieving sales and margin targets

• Exceptional attention to detail and accuracy.

• Genuine curiosity about our customers’ needs and excellent listening skills.

• The ability to work comfortably in a dynamic environment where our services, systems and suppliers are constantly evolving.

• Open minded to learning new ways of working and willing to work with our tried and tested systems and processes.

• The ability to manage multiple complex enquiries and bookings at all times.

• Customer service experience with luxury brands.

• Passionate about travel.

• Friendly, professional, confident, diplomatic and discreet with outstanding listening and communication skills (verbal and written).

• Upbeat and positive with a can-do attitude.

• Hard-working team player, professional and results driven with a focus on superior quality and service.

• Financially astute while working with suppliers to develop and price exciting itineraries.

• Fluent in English, very well-presented and well-spoken.

The Small Print

• Reporting to: Sales Manager

• Remote for candidates based anywhere in the UK

• Basis: Full time (39hrs/week)

• Saturday on rotation -10am - 3:30pm (get a full day back in Lieu or full days pay for half day hours) 

• Start date: ASAP

• Salary: £40k - £50k Based on experience - monthly sales target with incremental payment on top of that (OTE up to £60K)

• Benefits: 25 days annual leave + flexible bank holidays travel fund to travel to relevant destinations, pension, life insurance, fam trips and discounted travel with company suppliers. Guaranteed 6 weeks unpaid sabbatical option after 3 years.